General Returns Guide: Easy Process and Protection of Rights

I. Conditions for Returns (must be met simultaneously)

1. Return period: Maximum 15 days from receipt of the product (for personalized, perishable, and other special categories, the deadlines indicated by the seller apply); returns will not be accepted outside of this period.

2. Product condition: The product must be unused and in resalable condition (packaging intact, all accessories included, tags not removed, no scratches, stains, or damage); exceptions apply to products with quality defects.

3. Complete documentation: You must provide the order number, proof of receipt (screenshot of the shipping label), and actual photographs of the product (in case of quality defects).

4. Return categories: Regular products are eligible for returns; The following categories are not eligible for return (except by special arrangement):

1. Unpacked and used intimate items (underwear, socks, makeup tools, etc.);

2. Personalized products (engravings, exclusive designs, etc.);

3. Unpacked food, medicine, and dietary supplements;

4. Activated electronic products (without quality defects).

II. Return Process (3 Quick Steps)

Step 1: Request a Return

1. Contact customer service via email: hogardexter@gmail.com;

2. In your email, include your order number and the reason for the return (e.g., quality defect, incorrect size, return for any reason within 15 days, etc.);

3. Attach actual photos of the product (clearly showing any defects or damage; photos are not required if there are no quality defects) and submit your request;

4. Wait for confirmation from the seller (usually within 24-48 business hours). Once approved, you will receive the return address and contact information.

Step 2: Return the product

1. Pack the product according to the seller's instructions (using the original packaging is recommended, ensuring that all accessories, gifts, and the invoice are included to avoid any omissions) and ensure that the packaging is intact and undamaged.

2. Choose a reputable shipping company and send the product to the return address provided by the seller. Be sure to keep the shipping label and tracking number.

3. Notify the seller of the tracking number and the name of the shipping company via hogardexter@gmail.com (so that both parties can track the package).

4. The buyer is responsible for all return shipping costs (including additional packaging costs, if necessary).

Step 3: Confirm the Refund

1. Once the seller receives the return, they will verify the product's condition within 24-72 business hours;

2. If the verification is successful, the system will automatically initiate the refund of the product price (excluding return shipping costs), and the money will be refunded via the same payment method (bank card/payment app balance), with an estimated arrival time of 1-3 business days;

3. If you have any objections regarding the refund amount, you can contact the seller's customer service to negotiate.

III. Important Notes (to avoid return failure)

1. Before sending the return, confirm the address with the seller via hogardexter@gmail.com; do not send directly to the delivery address, as this could result in the package being lost;

2. Avoid using cash on delivery (COD) shipments (unless specifically instructed by the seller), as the seller has the right to refuse COD packages;

3. Keep the tracking number and a photograph of the shipping label safe. If the package is lost in transit, the buyer is responsible for all associated costs and may claim compensation directly from the shipping company.

4. Without exception, the buyer is responsible for all return shipping costs, regardless of the reason for the return (including returns due to quality defects).

5. If the product shows obvious damage caused by misuse (e.g., breakage, scratches, disassembly of parts, etc.), the seller reserves the right to refuse the return or deduct the corresponding amount based on the extent of the damage.

IV. After-Sales Guarantee and Inquiries

1. If the seller unjustifiably refuses the return, delays the refund, or you are dissatisfied with the treatment result, you can contact the platform's official customer service to file a complaint, and the platform will intervene to mediate.

2. If you encounter any problems during the return process (e.g., you cannot find the request option, issues with shipment tracking, etc.), you can inquire through the following means:

1. Seller's email: hogardexter@gmail.com (direct communication to resolve the problem).